Customer Relationship Management (CRM) is a system that aims to support the management of interactions between a company and its customers, current and future. The management of these interactions has as main objectives to keep the customer satisfied on all subjects of the commercial relationship, as well as from the corporation perspective, to maintain a healthy pipeline of sales and support to customers and new prospects.

There are 4 main areas of focus on a CRM System: Sales, Customer Service, Technical Support and Marketing. A CRM system allows a corporation to manage a set of auxiliary areas that support the key areas like campaigns, contact information, activities, products, etc.

For each of the areas a specific set of screens are provided, designed according to international standards. These screens are configurable in order to provide the best approach and greater business support specific to each company that uses the CRM system.

Technologies available: There are several solutions available on the market, some are Cloud based, including existing Open Source solutions that have been proven quite robust. Examples of leading solutions to CRM systems are: Oracle Siebel CRM, Microsoft Dynamics, Sales Force and Sugar CRM.

The amount and quality of information gathered by a CRM system enables a considerable increase on companies ROI. On the analysis phase our consultants can accomodate on your process the necessary indicators, building robust automations and compliances, that allow you to focus on results and forecast activities and sales, ensuring at the same time that the processes are executed consistently by employees in accordance with the best practices of the company, and independently of the channel media used: fax, phone, email, chat, etc.

worldIt has over the years developed several solutions built in/for different platforms and different CRM and sales systems, we know how to make the most of your CRM, how to accommodate your needs, and how to increase the return on such an investment, and make your customer satisfaction and sales grow!

Business Intelligence
Business Intelligence (BI) is a set of theories, methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information for business purposes. BI systems can handle large amounts of information that helps your company identify and develop new opportunities. Making use of these new opportunities and implementing an effective strategy can provide decision makers with historical, current and predictive views of business operations, allowing your managers and operators to take the best decisions by evaluating results and predicting revenue.
Along the years worldIt has established and embedded in project's business processes and systems, thousands of indicators, reports and dashboards, that have proven has a distinctive factor in the success of deploying and harvesting of IT systems information to the best benefit of the users, customers and corporations.
Enterprise Content Manager
Enterprise Content Management primary goal is to optimize your organization's information value. Consider all documents, images, spreadsheets, forms, email, and other content in electronic form that are created and handled in your company/organization every day, most of the times you face the exponential increase and consequent high management cost.
An ECM system helps to reduce this cost by bringing a rapid return on investment, providing the company with the tools that permit an efficient management of all contents. In fact, the simple reduction of documents printing and guaranteed access to the latest version of content by all users, is itself a guarantee of return of investment. Together with many other factors such as, easy reuse of content, ensure complience with company rules, access to document management features (check in, check out, history, rollback, audit), advanced control access to content, indexing and advance search options.
worldIt has implemented and integrated corporate ECM solutions on many different customers, ensuring the right approach to customers needs, building the solution you need!
What is it?
AZAPP arose from the idea of offering the market a fast, economical and evolutionary formula to build an APP. Because the APP market needed to provide a service with no prohibitive costs, no barriers, no long programming times and without the need of programmers whenever you wanted to make any changes. Because an APP has to be an intuitive communication tool between the company and the user. From the idea to its accomplishment, it took 15 months of hard work of a dedicated company which now has a unique solution to offer. It was in that spirit that AZZAP came to light - Your APP at the time!