On the aftermath of Twilio SIGNAL, fantastic session where we saw how to leverage the huge power of salesforce.com and Twilio to increase productivity and sales.
Customer/Agent voice call being transcripted from voice to text in real time into salesforce. A terrific productivity booster for your sales agents. Cherry on top of the cake is having that information fed to Einstein to perform sentiment analysis. Unhappy customers are identified, nurtured and contained continuously and happy customers can be signaled for recurrent campaigns according to their preferences. worldIT is working on solutions like these to leverage the power of your CRM!