CRM systems are central on all types of organizations interacting with a significant / to very large customer base. They guarantee customers are attended uniformly across different channels, in an organized fashion, increasing customer, employee and partner satisfaction. Diverse and integrated communication channels and interfaces (CX) are part of the CRM ecosystems, including Voice, Video, Web Portals or Mobile Applications. Moreover, CRM systems allow for consolidated approaches with the operation systems and ERPs, and with the sales efforts through marketing and leads generation and follow-up.
A well-established CRM system, accounts for all mentioned, while keeping employees and partners at high levels of productivity.
As a core of WorldIT’s offer, our teams have participated in hundreds of different CRM projects on different customers for the whole life cycle of the projects. From the concept scope with innovative tools like design thinking, agile development methodologies for implementation, to the support and evolution stages, our teams have the experience and skills to plan and implement the right tools and solutions to boost your results.
From highly customized CRM systems build from scratch to decades long customizations with Siebel and Salesforce, our teams gather the experience and skills to deliver the best solutions. Some examples of nonstandard solutions include:
- Mobile VOIP enabled applications integrated with Siebel and Salesforce CRM
- Customer Time Line profile presented to Agents during customer interaction
- CRM, campaign management and operation for inbound and outbound
- Mobile customer applications with content and service integration to CRM including SMS, Voice and WhatsApp channels
- Internal Lead Generation for commercial based on customer profile and history
- Product and service suggestions to call center agents based on customer interaction and history using AI